Looking for a Propane Provider?
When looking into propane providers, the first step is researching and selecting a reliable propane provider, and ensuring the account is set up for delivery. At this point, the consumer will be offered two basic delivery options.
- Customers can opt into Automatic Delivery (auto delivery) if credit approved and/or preauthorization is offered. Proper forecasting of delivery needs will be based on the type of account or recommendation by the propane company consultant.
- Customers can choose to be on a Will Call Plan which means the customer is responsible to call and schedule a delivery within specific tank gauge parameters. Depending on account preferences, the setup of credit terms may be granted, or payment will be due at the time of delivery. Accounts which have been granted credit terms but prefer to remain on a will-call delivery basis are often seen in conjunction with customer-owned tanks, generator, fire log and pool usage.
- In either of the above cases, if a new tank is being installed, the service team will let Logistics know once the tank is set, and a delivery ticket will be placed at that time.
Customers who are just moving into a home should find out if there is a propane account transfer from the prior homeowner, and decide whether or not to stay with that provider. The new homeowner will want to make sure the prior location account has been updated, reflecting him/her as the new owner/customer, along with the updated propane supply/service starting date.
Next, it’s time to set up an appointment for a Propane System Safety Survey which reviews and documents the entire system including tank sizes, line sizes, equipment/appliances, serial numbers and model numbers of all propane appliances and tank(s); and includes a leak check of the entire system. At Paraco, this is scheduled by the Inside Sales team who will complete the appropriate paperwork. Then, the Service Department will contact the customer directly to schedule the appointment. A person over the age of 18 (preferably a homeowner) will need to be present in order for the service technician to enter the home and perform this important survey. For details on safety surveys, go to https://paracogas.com/leak-checks-and-safety-surveys/
Upon completion of the Propane System Safety Survey, it’s time to initiate/schedule the next propane delivery. How this is handled depends on which of the two programs the customer has chosen.
- For automatic delivery customers, prior credit approval and/or pre-authorization is required; and the account is set up with delivery forecasting which is based on the type of account and recommendations by the Sales department.
Deliveries will be automatically made, and the customer can elect to have a delivery ticket (invoice) left in a conspicuous location on site. If specifically requested, the invoice can be electronically sent to an email address on file with Paraco’s E-Billing setup. For customers who are credit approved with terms, an invoice can be generated and payment can be remitted to Paraco. If the customer is set up on an auto-payment schedule, the customer’s designated credit/debit card or EFT checking account on file will be charged for the amount due once the delivery has been made.
- For Will Call customers, the customer is responsible to call when his/her propane tank gauge reads 35%. This percentage is significant! It is at this point that if a customer doesn’t call in to request a delivery, he/she may potentially run out of fuel which would result in disruption of service and likely incur additional fees. Normally, a provider can deliver to a will-call customer within a few business days. However, especially in cold months when suppliers are busiest; or during severe weather events when suppliers are challenged by downed lines and trees, they might not be able to make a delivery before a customer runs out.
Once settled in, if the customer hasn’t already done so, it’s time to research all the advantageous and versatile appliances that also run on propane.
- Backyard entertaining can be enhanced with decorative outdoor lighting, outdoor hearths, fire pits and grilling.
- For homes with a wood-burning fireplace, consider replacing it with a propane hearth. Clean and convenient, it lights with the simple press of a button. Many can be set to maintain a specific temperature. And of course, there’s no more wood chopping, wood storage, wood-sparking fire hazards, or messy and smelly clean ups.
- Older and electric hot water heaters are costly. Upgrading to a propane-powered hot water heater can lower overall cost of hot water in your home.
We assist consumers every day to understand propane accounts, use and choices; and we’d be happy to assist you in navigating decision points. For more about propane, what it can do for you, and how we can help, simply visit us at www.paracogas.com.
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